A while back I had posted about my unhappy experiences with a certain computer company. Those of you who followed that part of the story saw a certain advocate from the company, who wished to look into my mind, my heart, and my soul...okay, maybe she just wanted to look at my customer history record.
Somewhere in the dark corners and crevices of that file, she found items of redeeming quality. I was recently notified by Debbie that I was going to be credited back for my most recent purchase of a CD/DVD drive for my laptop. This news was Dellightsome to my ears.
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3 comments:
Well, nice to know that there is still some sanity in the world. Now, my question is, will this act provide any benefit to Dell in the long run? Will anyone's mind be changed? If the answer is no, then I applaud Dell for doing the right thing, even if there is no future profit in it for them - they would have done it simply because it was the right thing to do.
Yay for you! I'm still getting taken to the cleaners by a certain telecommunications company that makes me just want to SCREAM! But it's good to know there is some justice in the world and at least an iota of customer service.
It may just be the person and not the company. Whatever the case, you give 'em Dell.
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