If I wanted to play games I'd ask a friend...

As promised, this is the continuation of the last post. 10 days later and the game Vonage set in motion continues.

I signed up for Vonage January 1, 2009. I was told that it would take 10-14 days to change over our existing phone number. 14 days passed and our old phone number still had not been changed over. I called Vonage. I was told they needed my old phone number account and then they would resubmit the request to have our number changed over. I was told this would take 2-3 days. 3 days later, I called again to ask why our phone number still had not changed over. I was told they didn't know why. They said they would re-resubmit the request [and it should only take 2-3 days]. This pattern continued into the first week of February.

I finally tried calling our old carrier to find out what the problem was. They told me, that according to their records, they had agreed from day 1 with Vonage to release our phone number on February 10th. From day 1!

The day our old phone number finally switched over, I called Vonage and explained that I did not want their service any longer. They explained that they would have to charge me for three things: The equipment, early cancellation fee and the entire month of February. I asked them how they could justify for charging me for anything at all when they did not live up to their end of the bargain and the fact their customer service reps were never upfront with me about when the changeover date would take place. The cancellation folks at Vonage told me it was out of their hands. If I wanted to, I could submit a request in writing, to their billing department and spell out my reasons for requesting a refund.

I wrote my letter.

I received a response saying that they were going to expedite my case.

They informed me that they would refund me the price of the equipment if I sent it back to them.

I said fine. What about the rest of the fees?

They wrote back. They said they would refund the early cancellation fee.

I said fine. What about the charges for February?

They still have not responded.

You can call a skunk by any other name and it will still stink like a skunk.

When Vonage canceled our account, they shut us down right then and there. Somehow a third party ended up with rights to our phone service. We have not been able to receive any calls. We can only make local calls. When we called our old carrier to "re-sign" up they told us that they could not give us our old number yet, because Vonage still had it listed as connected. They informed us that the third party that currently controls our temporary number is charging us 10 cents per minute for local calls...what more would you like me to say?

Hanging in the Balance

Sorry folks [all three of my readers], this new post takes precedence over the last post.
Without saying too much at this point, I will say that a Vonage has the ball in their court and pending their return serve will depend on what gets posted next...



Feel free to continue posting comments on the previous entry and I will continue responding accordingly. If you are dying to know more about this new post, you are welcome to contact me offline.

What a Workout!

Last night I had quite the workout; I helped a new family move into a 3rd floor apartment, in a snow storm. I mastered those stairs! Did I mention the fact that it was three flights of stairs... for nearly 90 minutes?


So tell me, if you lived to tell the tale, what was your hardest move-in/move-out?

An Accounting: Traveling to Utah and Back

We recently returned from a fun filled trip to see both sets of parents, cause anything less, would be uncivilized. There are many things to see and behold on a drive that takes you through Nebraska, Colorado, Utah, and Wyoming.

12. Car wrecks,
11. Tons of road salt [scattered over 1,800 miles],
10. Colorado State Troopers,
9. Cabooseless locomotives,
8. Skiers falling,
7. Frozen waterfalls,
6. Mountain tunnels,
5. Million shoppers
4. Children sledding,
3. Family parties
2. Mormon temples,

...and a Shooting star over Grand Island.

Gripe

Where is the Logic?

I'm sure there are many other fans of other teams that have similar gripes?

NFL- Playoffs
NBA- Playoffs
MLB - Playoffs
NHL - Playoffs
College Basketball - Playoffs
College Baseball - Playoffs
I could continue the list.

So why does College Football have to rely on such a pathetic rule system the IRS would be envious of?

Why I am not a Plumber

I've never seen a plumber smile while they are working [seeing them smile when they walk away with your check is not the same].


It's disgusting.


It's physically a pain.


It's mentally a pain.


It's emotionally a pain.


They are the butt of too many jokes.


No one wants to hug you when the job is done [unless you've had a chance to clean yourself up first].


Did I mention pain?


Care to add any of your own?

Some Boys Never Learn

You would think that after more than 35 years of being a boy, I would learn a thing or two about what to do and what not to do.

Today I discovered that our cat had spent just a little too much time in our garage and was not able to get to her litter box in time. So what did she end up using... my open cordless drill carrying case. To make matters worse, I did not discover this until probably two weeks after the fact.

Fortunately, my cordless drill was not in the case... however, all my little attachments were. So in the spirit of boyness, I grabbed some lighter fluid [can you see where this is going?], dumped the contents onto the garage floor, struck a match, and viola! The first few seconds was kinda cool. Who doesn't love a good flammable liquid enhanced fire? Then the mold growing cat pee started to burn off.

That's when the stink came.

That's when reason should have set in.

That's when reason took a leave of absence and I poured more lighter fluid on.

That's when the stink got stinkier.


After all my years of scouting and putting out camp fires the manly way. I should have known what I was getting myself into.

But some boys never learn.